Business Operations Models (becoming A Disruptive Competitor)

By (author) Braithwaite, Alan; By (author) Christopher Martin
Short description/annotation
Achieve super-performance through effective operations management using a strategic framework to implement a transformative operating model.
Description
Most successful companies have operations management at their heart. It enables strategy and should be part of boardroom discussions. However, Cranfield research has shown that business strategy barely recognises the world of operations management. Recognising that operations management needs to be more strategic, Business Operations Models is a revolutionary new title that looks at the interrelationship of operations management and strategy. In Business Operations Models, Martin Christopher and Alan Braithwaite identify the characteristics of market-leading businesses that have transformed their markets and delivered super performance for their stakeholders. It points to the theory gap between strategic thinking and operations and how many high-performing businesses arrive at their new operating models as much by chance as judgement. Unpacking those observations leads to some clearly defined features of winning competitors, including eliminating waste, leveraging technology, and utilising transformative business models. Business Operations Models offers a framework for achieving super performance and understanding when and how a company may be able to leverage its capabilities to outperform. The book provides detailed international case studies that illustrate how the principles work in practice, including Apple, Dell, Amazon, John Lewis, Southwest Airlines, Aldi, Toyota and many others.
Table of contents

• • Chapter - 01: What we mean by business operations models – and why are they important?;
  • Chapter - 02: The characteristics of super-performing businesses;
  • Chapter - 03: The customer lens – understanding compelling value;
  • Chapter - 04: The strategy operations gap;
  • Chapter - 05: Unpacking the business operations model framework;
  • Chapter - 06: The technology dimension to being a disruptor;
  • Chapter - 07: Market-changing models – driving transformation;
  • Chapter - 08: Competing through the basics;
  • Chapter - 09: Optimization of the business operations model;
  • Chapter - 10: Making it happen – becoming a disruptor;
  • Chapter - 11: Guiding principles to building a competitive edge through business operations models

Review quote
"Business leaders crave greater simplicity but sometimes end up confusing themselves with an overload of data or ''analysis paralysis''. Braithwaite and Christopher draw on years of experience to cut through the confusion with lucidity and compelling evidence. Their business operations models are based on admirably clear principles. Their approach could help you reinvent your business and set you on a path to greater success."
Review quote
"The business operations model framework builds on the extensive theoretical knowledge and deep practical experience residing within these two authors, making it a must-read for those engaged in modern business. From wide-ranging commercial know-how the authors have selected case studies that provide clear insight and learning into what makes today''s and tomorrow''s super-competitors."
Review quote
"Alan and Martin have influenced the evolution of Retail Supply Chains over the past 30 years through the advice given to leading companies by LCP and through their work at Cranfield. Today the pace of change is more disruptive than ever and it is timely to reflect on the principles which shape efficiency and effectiveness in this area, which is so critical to sustained business success."
Review quote
"Business Operations Models is a book about win