Check-in Check-out: Managing Hotel Operations (pearson New International Edition)
By (author) Vallen, Gary K.
By (author) Vallen, Gary K.; By (author) Vallen, Jerome J.
Description
Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.
Table of contents
GLOSSARY PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology BIBLIOGRAPHY INDEX
Feature
For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources. Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning. Hallmark Features Offers students an intuitive understanding based on the familiar flow of the hotel guest’s experience. Follows the same flow as the guest, proceeding as the guest does, through reservation, arrival, registration, purchases of services, departure, billing, and recordkeeping; offers a logical and natural model for understanding the industry’s excitement and complexity, and setting priorities for learning. Gives students broad insight into all aspects of the industry. Covers the entire rooms division (not just the front office), placing it in the context of the entire industry; addresses many important topics other books ignore, such as corporate housing, destination elevators, and trade advertising contracts. Covers all the hospitality trends students need to understand. Illuminates topics ranging from all-inclusive and lifestyle hotels to increasing automation, new bath and lobby designs to smartcards. Helps students focus on each chapter’s key concepts, and learn more efficie
Description
Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.
Table of contents
GLOSSARY PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology BIBLIOGRAPHY INDEX
Feature
For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources. Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning. Hallmark Features Offers students an intuitive understanding based on the familiar flow of the hotel guest’s experience. Follows the same flow as the guest, proceeding as the guest does, through reservation, arrival, registration, purchases of services, departure, billing, and recordkeeping; offers a logical and natural model for understanding the industry’s excitement and complexity, and setting priorities for learning. Gives students broad insight into all aspects of the industry. Covers the entire rooms division (not just the front office), placing it in the context of the entire industry; addresses many important topics other books ignore, such as corporate housing, destination elevators, and trade advertising contracts. Covers all the hospitality trends students need to understand. Illuminates topics ranging from all-inclusive and lifestyle hotels to increasing automation, new bath and lobby designs to smartcards. Helps students focus on each chapter’s key concepts, and learn more efficie
