Workplace Communication: The Basics, Global 6th Edition

Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.

Written in a conversational style and featuring a clean, uncluttered page layout, Workplace Communications is designed to be accessible. The high quantity of examples, illustrations, and exercises emphasize practical applications to ensure the text is user-friendly. Workplace Communications is an ideal text to bridge business communication and technical communication courses.

Contents

Preface  

Chapter 1  The Keys to Successful Communication: Purpose, Audience, and Tone  

Purpose  

Audience  

Tone  

Exercises  

Chapter 2  Workplace Correspondence

Memos  and E-mails  

Business Letters

Checklist: Evaluating a Memo or E-mail  

Checklist: Evaluating a Business Letter

Exercises  

Chapter 3   Effective Visuals: Tables, Graphs, Charts, and Illustrations  

Principles of Effective Visuals  

Tables  

Graphs  

Line Graphs  

Bar Graphs

Charts  

Flowcharts  

Organizational Charts  

Gantt Charts  

Circle Charts  

Illustrations  

Photographs  

Drawings  

Diagrams  

Checklist: Evaluating a Visual  

Exercises  

Chapter 4  Short Reports: Page Design, Formats, and Types  

Page Design  

Report Formats: Memo, Letter, and Booklet  

Types of Reports  

Incident Report  

Progress Report  

Recommendation Report  

Travel Report  

Exercises  

Checklist: Evaluating a Memo Report  

Chapter 5 Summaries  

Types of Summaries: Descriptive, Informative, and Evaluative  

Summarizing Print Sources  

Summarizing Nonprint Sources  

Checklist:Evaluating a Summary  

Exercises  

Chapter 6  Fliers, Brochures, and Newsletters  

Fliers  

Checklist: Evaluating a Flier  

Brochures  

Checklist: Evaluating a Brochure  

Newsletters  

Checklist: Evaluating a Newsletter  

Exercises  

Chapter 7 Instructions and Procedure Descriptions  

Instructions  

Procedure Description  

Avoiding Liability  

Checklist: Evaluating Instructions and Procedure Descriptions  

Exercises  

Chapter 8  Job Application Process: Letter, Résumé, Interview, and Follow-Up  

Application Letter  

Résumé  

Traditional Résumé  

Scannable Résumé  

Interview  

Follow-up  

Checklist: Evaluating an Application Letter, Résumé, and Follow-Up  

Exercises  

Chapter 9 Oral Presentations: Preparation and Delivery  

Preparation  

Preliminaries  

Rehearsal  

Delivery  

Introductions and Conclusions  

Vocal Factors  

Physical Factors  

Eye Contact  

Presentation Aids  

Checklist: Evaluating a Public Speaker  

Enthusiasm  

Exercises  

Chapter 10 Proposals  

Solicited Proposals  

Unsolicited Proposals  

Internal and External Proposals  

Formats of Proposals  

Objectives of Proposals  

Checklist: Evaluating a Proposal

Exercises  

Chapter 11 Long Reports: Format, Collaboration, and Documentation

Format  

Transmittal Document  

Title Page  

Abstract  

Table of Contents  

Li