Hotel Operations Management (strategic And Resilient Practices)

By (author) Teng Vaughan, Yue
Short description/annotation:
Explore the current best practices and strategies in hotel operations, in this textbook for upper-level undergraduate and postgraduate students, with an emphasis on crisis and resiliency management in response to recent significant changes in the industry.
Description:
This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today''s hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world. Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability. This textbook includes: - Frameworks for crisis response, digital transformation and sustainable operations - Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel & Lodging Association (AHLA), illustrating contemporary hotel management challenges - Hypothetical examples based on industry insights to apply theory into practice - Reflective questions to reinforce critical thinking and practical application - Additional online resources of lecturer slides, an instructor''s manual and student exercises Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today''s competitive hospitality landscape.
Table of contents:

• • Chapter - 01: Introduction – the new hospitality landscape;
  • Chapter - 02: Adaptive strategies;
  • Chapter - 03: Crisis management and resilience;
  • Chapter - 04: Digital transformation in hospitality;
  • Chapter - 05: The evolution of guest experiences;
  • Chapter - 06: Sustainability and innovation in hotel operations;
  • Chapter - 07: Contemporary and future-focused human resources strategies;
  • Chapter - 08: Marketing and brand management in the new era;
  • Chapter - 09: Financial management and accounting – navigating crisis, embracing change;
  • Chapter - 10: Legal and ethical issues in hotel operations;
  • Chapter - 11: Future of hotel operations;

Review quote:
"Hotel Operations Management presents a timely and insightful contribution to the lodging industry. The text thoughtfully integrates post-pandemic innovations such as digital transformation, artificial intelligence, and data-driven operations. It also emphasizes resilience and crisis management, offering practical strategies to prepare students for the dynamic hospitality landscape. Moreover, the book brings sustainability and ESG to the forefront, encouraging hotel professionals to balance profitability with corporate responsibility. With its accessible writing style, this work effectively bridges academic theory and industry practice and is an exemplary resource for both educators and practitioners."
Review quote:
"This work checks in with insight and checks out with impact. A great resource for anyone passionate about hotel management."
Review quote:
"This book makes a valuable contribution to hospitality scholarship by integrating research-based insights with real-world examples that bring key concepts to life. Its