Retail And Digital Banking (principles And Practice)

By (author) Henderson, John

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By (author) Henderson, John
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Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute''s professional qualifications
Description
Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
Table of contents
    • Chapter - 00: Introduction;
    • Chapter - 01: The birth and development of retail banking;
    • Chapter - 02: The growth of retail banking and its place in the economy;
    • Chapter - 03: Problems and opportunities caused by financial crises;
    • Chapter - 04: Preparing for external trends and influences to deliver high-quality income and cost-effective services;
    • Chapter - 05: Disruption in the market;
    • Chapter - 06: Distribution of retail banking services via a range of customer channels;
    • Chapter - 07: Multi-channel versus omni-channel;
    • Chapter - 08: The role of technology in the evolution of retail banking;
    • Chapter - 09: The impact of legislation and regulation on retail banking operations

Review quote
"There are many books about digital banking but very few from the perspective of the banks themselves. Talk of the collapse of banks due to digital innovation is massively overhyped as banks (unlike many fintechs) have the customers and funding to shape suitable strategic responses. Every bank across the world is taking up the digital challenge and this book is essential to those struggling to understand the subject as well as those in the position to shape strategic responses."
Review quote
"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow."
Review quote
"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow."
Rev
More Information
Author By (author) Henderson, John
EAN 9780749482718
Contributors Henderson, John
Publisher Kogan Page Ltd
Languages English
Country of Publication United Kingdom
Width 160 mm
Height 235 mm
Thickness 15 mm
Product Forms Paperback / Softback
Availability in Stores Global
Weight 0.435000
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