The Cultural Intelligence Difference: Master The One Skill You Cant Do Without In Todays Global Economy

By (author) Livermore David
Short description/annotation
For those who manage multicultural teams, work with diverse customer bases, or negotiate with international suppliers, this invaluable resource explains how to tap into the power of cultural sensitivity to experience business breakthroughs.
Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers:

• A scientifically validated instrument for measuring their personal CQ score
• Customized strategies for improving interactions with people from diverse cultures
• New findings on the bottom-line benefits of cultural intelligence
• Examples of major organizations that use CQ to achieve success

A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills—and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today’s work world with finesse—and success.

Table of contents

CONTENTS

PREFACE, xiii

.

PART I: AN INTRODUCTION TO CQ

CHAPTER 1 CQ FOR YOU, 3

CHAPTER 2 RESEARCH BRIEF, 21

TAKING THE CQ SELF-ASSESSMENT, 35

PART II: STRATEGIES TO IMPROVE YOUR CQ

CHAPTER 3 CQ DRIVE, 41

CHAPTER 4 CQ KNOWLEDGE, 69

CHAPTER 5 CQ STRATEGY, 107

CHAPTER 6 CQ ACTION, 141

PART III: CONCLUDING THOUGHTS

CHAPTER 7 THE POWER OF CQ, 169

EPILOGUE, 188

NOTES, 190

ACKNOWLEDGMENTS, 199

RESOURCES, 200

INDEX, 201

ABOUT THE AUTHOR, 207

Biographical note
DAVID LIVERMORE, PH.D., is President and Partner at the Cultural Intelligence Center. He has done training and consulting for leaders in more than 100 countries and is the author of The Cultural Intelligence Difference.
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