Emotional Intelligence For Project Managers (the People Skills You Need To Achieve Outstanding Results)

You’ve spent years gathering the technical intelligence you need for this challenging career--now separate yourself from the pack by increasing your emotional intelligence!

As recent research has indicated that emotional intelligence (EI) now accounts for 70 to 80 percent of management success, there is no doubt that today’s successful project manager needs strong interpersonal skills and the ability to recognize emotional cues to lead their teams to success--the technical expertise the position depended on so greatly in the past simply isn’t enough anymore!

Emotional Intelligence for Project Managers introduces you to all facets of EI and shows how emotions can be leveraged to meet project goals. Project managers strong in technical skills but needing help in the EI department will learn how to:

• Set the tone and direction for the project
• Communicate effectively
• Motivate, inspire, and engage their team
• Encourage flexibility and collaboration
• Deal productively with stress, criticism, and change
• Establish the kind of high morale that attracts top performers

Now in its second edition, Emotional Intelligence for Project Managers includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a close look at Servant Leadership.

CONTENTS

Acknowledgments ix

PART 1

An Introduction to Emotional Intelligence 1

1My Growth in Emotional Intelligence 3

A Dangerous Situation 3

Emotional Mastery for Project Managers 5

Project Management Is Competitive 6

The Rules for Project Managers Have Changed 7

What Is Emotional Intelligence? 8

Measuring Your Emotional Intelligence 9

The Good News About Emotional Intelligence 12

Applying Emotional Intelligence to Project Mangement 12

Emotional Intelligence Is Vital to Project Managers 18

2A Brief Primer on Emotional Intelligence 21

The Popularity of Emotional Intelligence 21

Some Useful Definitions 22

How to Improve Your Understanding of Emotional

Intelligence Concepts 29

Learning About Emotional Intelligence Is Only the First Step 30

PART 2

Project Management Begins with Self-Management 33

3Self-Awareness 35

An Introduction to Self-Awareness 35

Emotional Self-Awareness 36

Accurate Self-Assessment 50

Self-Confidence 52

Techniques to Improve Your Self-Awareness 53

Personal Action Plan: Self-Awareness 60

4Self-Management 61

The Emotional Intelligence Model for Project Management 62

Self-Control 63

Prethinking or Foreshadowing 72

Techniques to Improve Our Self-Control 87

Personal Action Plan: Self-Management 93

PART 3

Building Project Stakeholder Relationships 95

5Social Awareness 97

An Introduction to Social Awareness 97

Empathy 100

Seeing Others Clearly 106

Organizational Awareness 112

Emotional Boundaries 117

Techniques for Improving Our Social Awareness 122

Personal Action Plan: Social Awareness 125

6Relationship Management 126

An Introduction to Relationship Management 126

Stakeholder Relationships 129

Developing Others 144

Telling the Truth 149

Additional Principles of Relationship Building 158

Techniques for Managing Relationships on Proj