: The one minute apology (one minute manager) (9780007160068) : Kenneth H. Blanchard, Margret McBride : Books
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The One Minute Apology (one Minute Manager)

by Kenneth H. Blanchard, Margret McBride
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Product Details

  • Publisher: HarperCollins Publishers Ltd
  • Publishing date: 02/02/2004
  • Language: English
  • ISBN-13: 9780007160068
  • ISBN: 0007160062


With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

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  • Shame on you Reviewers !
    From Amazon

    After reading this book for the 2nd time I decide to write a review and was surprised to see so many negative reviews. The art of an apology is just that- an art. It is a learned skill to be crafted and improved over time. Perhaps the reviewers who are looking for more depth, and referring to Blanchard's book as a 'fairy tale' are precisely the folks who need it most. Apologies in both business and personal relationships are intensely important but sorely lacking in our society. Take a deep breath, open your hardened business-like heart, absorb the ideas in this book as fully as possible, and realize you are probably not nearly as good at apologizing as you think you are. I think it starts there. I'm wondering if these are the same folks who would want more than one recipe for boiling an egg. Know what end result you are looking for and work to perfect it- fairy tale ending. You don't need volumes of research to teach the idea of apologizing. If you can't feel it- it's probably not there.

  • Great Advice, Wrong Format
    From Amazon

    Love the advice. Sick of the story-telling approach. It's time for Blanchard, et al. to write in a nonfiction format.

  • Simplistic Not Simple
    From Amazon

    This book is more idiotic tripe along the lines of "One Minute Manager" and "Who Moved My Cheese?" As other reviewers have said, if the authors know so much about apologizing, they should apologize to every reader of their book(s) for wasting time that could have more productively been used waiting for the subway or staring at the wall or something. It is amazing the number of managers who have been brainwashed into thinking that bedtime stories for six-year olds are "good business reading."

  • The One Minute Apology: A Powerful Way to Make Things Better
    From Amazon

    This was one of the best books that I have ever read. It was so easy to read and it had the most impact on my life of any book that I have read. I am going to give this book to friends and family as Christmas presents.

  • A Bit Much
    From Amazon

    I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. That said, some of these stories abecoming a bit cliche.

    Blanchard does a good job of illustrating how an apology is not effective unless it is coupled with sincere change. The current business environment can use all the ethical advice it can get, so I gave this 4 stars for that. This book is ideal to pass around to co-workers and subordinates that do not normally read and need to receive printed advice in small doses. Serious scholars of management philosophy would be better suited to go elsewhere.

    On the plus side, you could easily read this book in the bookstore while waiting for your son to pick out a CD.

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